Testimonial from a customer

This testimonial arrived today from a customer.  Very nice of him.  – RM

———- Original Message ———-

On April 21, F-C- wrote:

A couple of years ago, I became interested in recumbent bikes, and contacted Robert Matson at NYC Recumbent Supply. I was specifically interested in HP Velotechnik bikes, and Robert is the local expert and dealer. Robert gave me a lesson in riding recumbents, then spent several hours with me while I tried out the Streetmachine Gte and the Grasshopper Fx in Prospect Park. It was a difficult choice, but I decided on the Streetmachine.

When it arrived from Germany, Robert assembled and fully tested the bike before handing it over. As I started riding, over the next months, Robert was always available to answer questions by email or phone. Several times, I brought the bike in for a tuneup, or to add some component, like a rear rack, and I enjoyed watching Robert work on the bike and explain what he was doing. He’s a skilled bike mechanic and an expert on HP Velo and recumbent bikes in general. I’m really loving the Streetmachine, it’s a great bike.

Me with my HP Velotechnik Street Machine by the Hudson River.
Me with my Street Machine by the Hudson River.

My daughter recently decided she also wanted a recumbent (back problems run in the family). I found a good deal on a used Grasshopper Fx in Oregon. I contacted Robert for advice on packing the bike for shipment, and he phoned the HPV dealer in Portland to decide on the best packing option.

When the bike arrived, on a pallet, I took it to Robert who taught me how to fold and unfold it, shortened the boom and chain, fully adjusted it, and make sure it was in great working order before I delivered it to Katie in Massachusetts.

The Grasshopper fx arrives!
Robert checking out the Grasshopper fx.
Katie learns to ride a recumbent bike.

I can strongly recommend Robert and NYC recumbent supply as a recumbent bike dealer, expert mechanic and guru.

Frank C.
Pelham, NY