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Extended customer review of a Cruzbike Quest

———- Original Message ———-

Subject: on-line review
From: “O__ G___
To: “Robert Matson”
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[Ed. note: this customer wrote an extended review of his experience testing, buying and learning to ride a Cruzbike Quest. I’ve reprinted only an excerpt here, but it’s a useful review for those who want to weed out the real-life experiences of Cruzbike riders from the hype.]

“….I made an appointment with Robert (NYC Recumbent Supply, link below) for a lesson. He starts me out on a Cruzbike Quest, one of those MBB bikes. Mind you, I was prepared for a challenge. I’d read about the learning curve, and was ready for some difficulty. An hour and a half later, white knuckled, the beginnings of blisters on my hands from a death grip on the handlebars, and buzzing on adrenaline from 90 minutes of “OMG doesn’t riding a bike since you were six years old count for anything?” and I’m still riding on the edge between control and wipeout. I felt like a beginner. But you can’t really fall on a recumbent. When you lose your balance the leg on the side your falling towards instinctively goes out to catch yourself. I lost my balance many times, only at low speed, never crashed. During the lesson Robert also let me try a conventional rear wheel drive bent….”

Have fun and stay healthy,
Robert

————

Robert Matson
New York City Recumbent Supply
The Innovation Works, Inc.
copyright 2015 Robert Matson

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A customer writes…

I love it when customers write me…

Subject:   Thank you
From:   “M____ A____”
Date:   Wed, November 6, 2013 9:09 pm
To:   “Robert Matson”

Dear Robert,
I wanted to thank you for the time, effort, and patience you extended me during my demo ride.  Minutes after meeting in your bicycle-rich apartment, I was learning the basics of front wheel drive handling.  Riding in the park gave me ample opportunity to try out the speed and handling characteristics of the [Cruzbike] Quest.  Later I had my first remote mechanic FaceTime call as you helped me with some assembly questions.  So despite three back fusions, I am once again speeding down my local bike trail.  Many thanks, Mike Anderson MD, Great Falls, Va

Have fun and stay healthy,
Robert
————
Robert Matson
New York City Recumbent Supply
The Innovation Works, Inc.
copyright 2013 Robert Matson

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Another nice testimonial

This customer wrote me a nice note:

# # #

———- Original Message ———-
Subject: Gekko fx, testimonial
From: “Greg G.”
To: “Robert Matson”
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It’s fantastic to have a local NYC recumbent dealer. There are ways to buy new and sometimes used as well. I can test the bike and ride it home instead of renting a van and spending the weekend driving back and forth!

Robert is knowledgeable, passionate, painstaking, patient, and honest as the day is long. He’s a good listener too, soaking up details about my tendonitis, knee surgery and other biomechanical issues.

I purchased an HP Velotechnik Gekko from him, and he pointed out how it is a newer model for the German domestic market, with a few better details that are unpublished.

Robert lives it. He really knows the brands he carries (and many others besides). He’s got a huge fund of general recumbent lore at his command as well.

What I like best about dealing with Robert is this – not only does he go all out to help you, but he gives you the straight scoop. In the hours of talking about recumbents, I never once felt I was getting sales spiel. I’m now considering a RANS or Volae, and would buy from him with peace of mind.

– Greg G.

# # #

Best,
Robert
————
Robert Matson
New York City Recumbent Supply
The Innovation Works, Inc.
copyright 2011 Robert Matson

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Happy with a Gekko fx

The other day, I received this nice note from a customer who bought a Gekko fx.

Robert —

Thanks very much for your help in ordering and putting together my new gekko fx. Your advice was spot on and was invaluable in helping me make the proper choices in terms of options and configuration. And then your hard work in making sure the bike was ready to go once it came in as well as properly tested (even finding and adjusting to a problem with a manufacturers spec) was exemplary.

Bryan

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Robert Matson
New York City Recumbent Supply
The Innovation Works, Inc.
copyright 2011 Robert Matson